HospitalityandTourism

With an abundance of choices for lodging and travel, customer/guest relations are vital to the success and reputation of a business. Students begin the IIU by studying the proper way to greet guests and investigate how to identify logical expedient solutions to customers' concerns and problems. Event planning is the next topic covered as students investigate the role of the hospitality, tourism and recreation industry in terms of planning special events and then demonstrate time management skills by planning an event. To complete the IIU, student teams role play several hotel reservation scenarios and then use a software program to plan a class trip and create a brochure.


 * SOFTWARE students will use in this Integrated Instructional Unit

Microsoft Office Publisher 20007**
 * Microsoft Office Word**